FAQ – Frequently Asked Questions

Do you offer FREE Shipping?

Yes, we do!  We ship your order FREE anywhere within Canada and provide you with a tracking number.

 

What is your turnaround time?

Typical turnaround time is 7-10 days but this can vary if the items you are requesting are a special order or if there is a back order.  Your turnaround time will be discussed with you at the time of your order so that there are no misunderstandings.

 

Do you offer RUSH service?

We do a LOT of rush orders, The Graphic Zone will strive to accommodate all requests if humanly possible, if the timeline is incredibly tight, it may require the client to pick up the order (instead of delivery).  With the exception of rush shipping fees to get the blanks to our shop, we do not charge rush fees if we are able to accommodate.

 

Can my order have multiple garment types?

Sure, people often order a mixture of garments, such as short sleeved tees and maybe hoodies to go with it.  We don’t mind.  As long as your graphic works on all of the garment types, we are good.

 

Where are you located?

We have offices in both Okotoks and Calgary and screen printing is done in-house in Okotoks.  At this time, we cannot accomodate ‘visitors’ and work with clients primarily online or over the phone.  If a meeting and/or sample viewing is needed, it can be arranged.

 

Can you help with my artwork?

Sure, give us what you’ve got and tell us where you’d like to go with it.  We will do our best to meet your needs.

 

Do you provide layout proofs prior to printing?

We wouldn’t have it any other way – a layout proof showing your garment style, color and design layout will be emailed to you for approval before any of your items hit the press.